Technical Experience

Online Chat

• Participated in live, text-based conversations on several IRC networks including DALnet, EFnet, Undernet, BrasIRC, and broadcast.com.
• Familiar with various programs for IRC (including mIRC, PIRCH, ViRC, ichat, Homer, Ircle, ircII, among others).
• Served as channel operator (moderator/host) on various IRC channels (rooms), both U.S. and international.
• Interacted with people of all ages from all over the world.
• Kept track of issues related to IRC by regular reading of mailing lists, newsgroups, Web sites, and other online documentation pertaining to chat.
• Knowledgeable about other chat systems (including America Online, CompuServe, CoolTalk, ConferenceRoom, GlobalChat, ICQ, Instant Messenger, Palace).

• DALnet IRC network, sodre.dal.net server, nickname "lola"
• Basic knowledge of technical aspects of maintaining, routing, and linking IRC servers.
• Assisted other IRCops and users to maintain orderly social/technological environment on one of the largest international IRC networks.
• Responsible for helping users with wide range of problems (from software glitches to complaints of online harassment).
• Explained DALnet services/policies to users; directed users to appropriate sources for further information/assistance.
• Held advanced IRCop status of Channel Services Operator ("CSop") to assist users with channel and nickname passwords, and Services Administrator ("SA") to administer network-wide sanctions.
• Enforced DALnet policies concerning acceptable online behavior; warned and removed abusive users from network.
• Corresponded electronically with DALnet administrators, users, and Internet Service Providers ("ISPs") concerning incidents of abuse/misbehavior.
• Interpreted/translated foreign languages for other IRCops, users, and ISPs around the world, both online and in electronic mail.

• Conducted live online chat sessions for with major international jazz artists from the world-renowned Blue Note jazz club in New York City in conjunction with InterJazz.
• Introduced artists to chat concepts/session protocol; provided online tours of Blue Note and InterJazz Web sites.
• Served as host, moderator, and announcer for chat sessions; promoted enjoyable and orderly discussion among artists and audience participants.
• Coordinated session scheduling with InterJazz and Blue Note staff.
• Provided technical expertise to InterJazz concerning IRC software/networks; customized IRC software; trained InterJazz staff on IRC.
• Conducted other special event chat sessions for InterJazz at different venues as well (e.g., sessions with film and television artists).